Sterling McCall Toyota Reviews & Testimonials

Best service and patient.

10/10 best experience I have ever had at a dealership! Everyone was nice from begging to end, made the whole process feel like a fun experience and not like other dealerships that have pushy salesmen that don't care about what car you get in. And Mrs. Coffey made buying a car super easy and fun!

(Translated by Google) Walter excellent salesman helps you a lot in everything and explains you well (Original) Walter exelente vendedor te ayuda mucho en todo y te explica bien

Love the variety of Toyotas.

Great staff very professional.

Selling my car to these people was super easy and quick. 5 minutes appraisal, super easy going people, no pressure to sell immediately. Thank you Auggie, Sanam, and Karen for the easy experience!

Nice people

(Translated by Google) Very good service (Original) Muy buen servicio

Fast and efficient shootout to Charles Nguyen for making my first visit a lasting impression.

Coming here for years.

the service is very satisfactory wait for a. little more than normal. but they made sure everything is fine

Dealing with Service manager Antonio Novoa gives me the satisfaction to stay with the brand and dealership for life. In my past 25+ years of getting my cars serviced, this time was the best experience with peace of mind I have never dealt before. The honesty of Antionio for repairs was far beyond anyone i met before. My Car warranty work took a while to get in the system and get approval for repairs. But Antonio went above and beyond to get everything taken care off and also fixed me a comparable rental during the time of service. Instead of ripping ...

Great! My first maintenance experience with my new Toyota. Loved it!

Great

Fast easy great service thank you

Had an awesome experience with service here, it of course took a long time but I went in expecting it to so it was worth the long drive there and the wait. Big props to service Rep Adi & his Manager Art 🙏🏾 they really helped make getting my car serviced stress free. Thanks !

We found the car on carfax.com… Unlike all the other dealerships we were calling when we called about our car it was not only available but at the price that was listed. No one was trying to force us into a new car or a car out of our budget. Hayat Issa Was our sells lady very professional and polite… Elizabeth Ayala (Finance Manager) was also amazing. Typically you are rushed by the finance dept they don’t want you asking many questions and just try to rush you to sign and add warranties without telling you. She took ...

Just bought our 2nd vehicle from these guys, and their customer service always comes in clutch if there's an issue. There's a reason I've been shopping cars with these guys since 2017.

I had to pay for my own tow.

(Translated by Google) The cars are very expensive (Original) Estan muy caros los carros

(Translated by Google) Very kind (Original) Muy amables

I purchased a new vehicle and my experience from internet sales to getting my keys was the best car buying experience I ever had. I give my salesperson Kathie Marsh 5+ Stars and my finance officer, Sherri also gets 5+ Stars. Seriously, the best experience, and I was very impressed with the dealership and all employees there. I highly recommend this dealership as the next place you buy a vehicle. God Bless!!

experience was fair as it was my first car buying experience. Everything was done fairly and the issue I had with finance people was promptly resolved too. The only issue was the finance dept sold the warranty and gap as it's needed but gap insurance is not needed when you make a 5% downpay and the 6yr warranty is also not really needed! Also, just being more clear on instructions in cancelling any extra care products as it's very simple just go on their website and fill out the individual forms for each extra care products. So overall just ...

(Translated by Google) , I made the oil change, I don't have the nonvre of the boy who attended me, he was excellent, very kind (Original) ,hise el canbio de aceite no tengo el nonvre del muchacho que me atendio fue .exselente muy amable

I am very pleased with the service and thoughtfulness that I have received from the Aftersales Director to the mechanics and the gentleman who receives me as I enter the line. Very professional and very helpful I am a first time owner of a Toyota and am very happy Thank you to all on your team, mmoore

(Translated by Google) I absolutely loved my experience here being a young adult I had the perfect guidance from Walter Coto, he made sure to explain everything to me with such patience and understanding… I am absolutely impressed with the experience I had being here at this company. As a teenager I received the best guidance thanks to Mr. Walter Coto. He made sure to explain everything happened by step with a lot of patience and understanding. It is greatly appreciated! (Original) I absolutely loved my experience here being a young adult I had the perfect guidance from Walter Coto, ...

purchase car spare very reliable center

Good staff. Bought several cars from them

I have been with SW freeway location for 20 years!! They are like family and have always treated me as VIP. The service, personal and managers are very attentive. I love the fact I can go to “my” service guy always. Bryan, Art, Jason ( no longer there) have been 10+ rating.

From the moment I reached out to Apo at Sterling McCall, it was a completely different experience than what I'm used to. He was courteous, treated me with dignity and respect, answered my questions and I could tell he was very knowledgeable. NOT PUSHY. Yes, I realize the car market is nuts right now, but he worked hard to find a car for my wife. He even delivered it to us at 7pm in the eve! Now THAT is customer service! Be sure and reach out to him!

From the moment I reached out to Apo at Sterling McCall, it was a completely different experience than what I'm used to. He was courteous, treated me with dignity and respect, answered my questions and I could tell he was very knowledgeable. NOT PUSHY. Yes, I realize the car market is nuts right now, but he worked hard to find a car for my wife. He even delivered it to us at 7pm in the eve! Now THAT is customer service! Be sure and reach out to him!

Good customer service

Excellent service. Very nice people that helps you every step of the way

They have good experience for repair work.

Very nice people and great experience!

We had a good experience buying a vehicle from them a few months ago. Everyone is very friendly and professional. The chat feature agent I just spoke to was also very friendly and professional, but if you just want to ask a quick question about the service center that is not what the chat is for. You have to call the service center (and wait patiently on hold for 15+ minutes) to ask your question. I would've liked to ask the service center a couple of questions when I scheduled my appointment but the phone call was somewhat rushed and ...

I bought a vehicle yesterday from sales person Ozzy and had a great experience. He was very friendly, professional and did not rush me into making a decision. I'm very happy with the purchase.

I worked with Saima on a KBB online offer to sell my vehicle. This was the easiest dealership experience I’ve ever had. They were able to buy my vehicle for more than the KBB estimate and there was zero pressure from them during the process. Even got me a free ride home. 10/10!

(Translated by Google) They make up a team of very professional people, in my case I got there without hope after having visited other places, they made me offers according to my economy and credit history, the best 0 downpayment. The deal with me was close, I felt it was worth more for them to help me than trying to sell a car at any price. Thank you very much Sterling Michael Toyota Houston. (Original) Conforman un equipo de personas muy profesionales,en mi caso llegue allí sin esperanzas después de haber recorrido otros sitios,ellos me hicieron ofertas acorde ...

(Sunroof repair) If you looking to get your car serviced this is the place to be at, right when you go in you get that feeling of they actually know what they're doing. I came here after a bad experience at the Toyota dealership I originally bought my car at. Came in explained the issue to Service advisor Sarah, she listened carefully to my previous experience and what the car needed to be checked for. She explained the process, and the car had to stay in the shop until a new sunroof arrived. Sarah herself got my rental/loaner ...

Georgis took care of my car problem. He spoke to my Geico Claims Adjustor and took care of everything. He was responsibe and provided great customer service.

Great and efficient service, Eddie and Bella are outstanding! No BS just straight forward business! Easiest car transaction I have ever had, Thank you

My interaction was primarily with Mr. Kapadia who was extremely helpful throughout the process. He was very professional and made sure all my questions were answered. I had several as this was my first time leasing a car. He even helped deliver the car to my door!

Bella did an excellent job. Agreed on price and terms PRIOR to having to make the hour trip to the dealership and still ended up getting us a lower payment than anticipated. Thank you for making this a very smooth transaction. Well worth the commute.

Im in love and I really recommend the location on Sw freeway I went for car service Aram took care of me he is the best and very amazing person if u ask me he was very informative very polite and just knew everything I needed I didn’t wait very long it was fast service i Couldn’t ask for more or better service than what I received today I recommend this place and I’ll give it five stars it was the best experience I’ve ever had

Charles Nguyen and the diagnostics crew worked with me to determine the final culprit of my check engine light error. They listened to my previous concerns and experiences to determine that it was not a mechanical/parts concern but a possible electrical/computer error saving me thousands of dollars. They kept me up to date with progress reports and confirmed any actions with me prior to any cost rendered services. I highly recommend this location and crew. I definitely felt like a valued customer under their care.

Thank you for giving a check up in detail.

Very professional

(Translated by Google) Excellent service, good cars and fair price, they have bilingual and helpful sales and financing staff. Highly recommended (Original) Excelente servicio, buenos carros y precio justo, tienen personal de ventas y de financiamiento bilingue y servicial. Altamente Recomendado

Rey knows how to do his job and explained everything to me to where I could understand and know what was going on. The job was speedy, the car was there for about 3 hours until it was time to pick up. Everything looks great and runs great as well. The ambiance there feels productive like work is being done, I never saw an associate just idly waiting or watching so they're dedicated to their job which is something I personally REALLY appreciate in a company. Great job you guys.

They have bilingual employees both in sales and finance. Everyone very helpful and attentive to detail!

Absolutely love the service Courteous representatives Prompt services I am grateful for strolling Michael Toyota Southwest

Had an excellent experience buying my FRS here. I don't typically write reviews, but they deserve it for holding the car for me while having some issues with a check hold from my bank. Salesperson assured me that the car would still be there for me and it was. It's also an amazingly fun car.

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I was very pleased with the service department. They went out of their to make sure my warranty work was taken care of. I would highly recommend this dealership. Great experience.

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Very good service , using the electric cart to show us the cars available as if we are going to a picknik and avoiding the Houston sun. The speed of processing paper work.

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Rey Qui did an excellent job. He made me feel at ease and answered all my questions. I would recommend this dealership to others. Excellent

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I was looking for a particular car and the salesman Apo found the car had it picked up so my wife and I could look at it Apo went above and beyond to make sure we got the car we wanted I will recommend Sterling McCall Toyota to all my friends and family

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Excellent service ,I'm happy and very satisfied customer and would recommend to friends this dealership . The customer service advisor is friendly and the work done as promised Thank you !

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