Sterling McCall Toyota Reviews & Testimonials
Looking for testimonials and reviews about Sterling McCall Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
(Translated by Google) Good service, good attention, I will continue visiting since for me they will always be the best 🙏🏽👌🏽 (Original) Buen servicio ,buena atención ,seguiré visitando ya que para mí siempre serán los mejores 🙏🏽👌🏽
I had wait on service rep for several minutes. He didn't introduce himself. My car didn't get wash. I didn't like the service experience, but I understand the construction. No coffee.
They gave me a fair quote for my repairs and that’s what I paid. Turn around time was very good.
I had an outstanding experience at Toyota Service thanks to Jean Zelaya-Umana! From the moment I arrived, was professional, courteous, and incredibly knowledgeable Thanks for all team for the great service 😇😇😇😇😇😇😇☺️☺️☺️❤️❤️❤️❤️❤️
Always a pleasure. Hannah has been my service advisor the last few times and she is kind, communicative, and very knowledgeable.
Great professional service. Service Advisor Hannah Duraso has been exceptionally helpful keeping my 8 year old Rav4 running great
Service takes forever even if you have the absolute earliest appointment. 2.5 hours for an oil change is way too long. Communication is not great either.
Takes forever even if you have the earliest appointment. 2.5 hours for an oil change is unreasonable. Not the best communication either
Good service and excellent customer service. Very good explanation over the service . The advisor is kind and shows his commitment with me
Good service fast resonable price and professional. Definitely I will come back for the next time
Customer service was great. The service was fast, good and efficient!! I was very impressed!
Fantastic customer services. Thump up to Cuba Adberto for excellent customer service!
Very good customer service 👏🏽 Mr. Garza was very polite and patient with me. As a senior citizen, technology can be intimidating.
Ease of making appointment for check up. Polite greeting and sign in. Short wait to leave car. Uber ride was arranged for me, Easy pickup and paying.
One of the best experiences I’ve had buying a vehicle. I’d been searching all over Houston for a 2025 Tundra 1794 Edition in a specific color, but kept running into dead ends. Most dealers either didn’t respond or took forever to get back to me, and the quotes I did get were barely under sticker.
Then I reached out to Sterling McCall Toyota in Fort Bend, and things changed immediately. Sunday Odeleke got back to me right away with several options and a detailed quote that beat everything I’d seen so far. I set up a test drive, ... Read More Google - May 18, 2025
Very professional, they were all considerate and kind. Ensuring everything was properly accounted for and situated.
I miss Rick who was my service center personnel for over 20 years, however my new service center personnel was very courteous and professional. I guess I will be sticking with him.
Disorganize service was not that good had oil change .had an appointment. It took two hours not good!
All I can say is WOW!! What a superstar team. Let me start buy saying car shopping with my husband is like a horror film. But the minute that we walked in the door to the minute we left was outstanding. We met with the sales manager, Will, super friendly and very personable. Will handed us off to Carlos Padilla. And to be honest I thought "We are getting a kid and he will not know what I am talking about." Boy, was I wrong. Carlos knew everything I asked about. Best car salesman I have ever met. ... Read More Google - May 16, 2025
The Sterling McCall dealership has always been well-managed. The workers always look engaged and the energy in the atmosphere is usually good. Jessica is my Service Consultant and she's great. Not only does she have expertise but she's also empathetic. I appreciate her encouraging words regarding my lay-off.
Very good service. I needed new battery and they didn’t have one, nor any dealer in Houston. So they had me purchase one from Walmart and they installed it for a very low price. It was a special battery and needed a special installation procedure. It was a hybrid. I am very pleased with their service.
special thanks to Rey Garza and his team for their excellent care and service
I am very pleased with every person I have dealt with. Yosett was very professional and helpful and patient . Apo went over and beyond his “job description” helping with finalizing the method of payment and with setting up ICO. Kathie also went out of her way to help and not only directed me where to go but made a call and went with me.She also greeted me as if we were old friends. Thanks to all of you. I am very happy with my new car
I had my oils and break pads changed amongst other things yesterday. Hannah Duraso was (the associate who helped me) she was so great in communicating with me about the things my car needed to have done and keeping in the loop on the status of my car. I had a bad experience the last time I was there but yesterday thanks to Hanna Duraso I had a wonderful experience and plan to come back!
Thank you Tunde for a wonderful experience. I bought a used car here last month and was treated like a queen buying their most expensive car. Tunde was a dream sales associate and the whole process was great!
Adi was very courteous and reared me with respect my car was ready when promised.
Great service and people. They answer your questions and are fast to get you out
Excellent experience buying my first brand-new Toyota car. Luis and Alejandro were very responsive to my questions, and the process was quick and transparent.
Excellent experience buying my first brand-new Toyota car. Luis and Alejandro were very responsive to my questions, and the process was quick and transparent.
Always great fast service and fair pricing
Ernest Umana provided us with outstanding service on our Highlander. I am so grateful that Ernest was available to help us with our PM.
Excellent service
Very efficient service department!
Personal muy amables . Si estás buscando un lugar para que revisen tu carro . Este es el recomendado y mejor hablan español
The service personnel was friendly and knowledgeable. I enjoyed tge visit today. Thank you kindly.
Great experience Adi is awesome
Outstanding customer service! Quick turn around! Toyota rocks 🤘Steerling McCall Toyota Got me in and out!
Love the place, service took little more than their usual then I understand they are going through remodeling. Overall, Edwin Solorio is the guy!!! Thank you
Amazing job with the wheel alignment! They took care of it quickly, it’s crazy to see the construction around but that does not slow down their efficiency
(Translated by Google) Very good service, you always find what you are looking for (Original) Muy buena atención, siempre encuentras lo que buscas
They didn't have parts that I needed..
Hannah as always did a great job keeping me up to the minute on the service and going over the additional recommendations. My car is 12 yrs old and still in wonderful shape due to the care it gets at Sterling McCall.
Parts folks were very helpfull&knoledgebale,dude came out to my car&varified i got correct part👍
Service advisor Jose Portillo very attentive great communication and knowledgeable. Had my truck in and out
Purchased car less than 12 months from this dealership, was told by Moses whenever I got my car serviced there, it would be washed. Not the case. I could and should have gone to my closer dealer - Keating but didn't thinking the service would be better. It wasn't. Service was performed without incident but the experience is nothing to rave about. Actually the facility is undergoing renovation and can be difficult on the busy days.
I have been very pleased with the services provided here. The representative is always courteous and takes time to explain everything. And the work done on my car has kept it running well for many years.
Very good service! Can be reached via text msg for service requests. Very fast service
A mess of charges...
Drove in from san antonio and learned my entire breaking system failed. Brayan was super helpful, made my life less of nightmare and carried some of my logistical issues which helped out alot. Thanks man
Ernest is the person who took care of my car He was very respectful. Kind.and he explained each and every thing The money was tight and explained to me the immediate things to fix. I could not believe it that we still have people who are young and take time for us who are getting old to listen and go extra mile for the elderly costumers
Great service, Jean Zelaya was honest and fair when it came to my vehicle needs.
After tyre balance it noise alot and wait 4 hours but result bad will go again
I visited the Toyota showroom for an oil change and vehicle inspection, and the experience was great. The staff was friendly and professional, and the service was completed efficiently. Everything was explained clearly, and my car was ready on time. I really appreciate the smooth and hassle-free experience. Will definitely return for future service needs!
Quick, Easy transaction. The in-house financing is the BEST!!!
I trust Toyota quality but this dealership and service is way below it. I think it’s too big and total quality management is out of control, everything is just random. I was also falsified by the finance people when I was buying the car: they sold me multiple extended warranties but when I needed it some of those didn’t actually work. For example, I was sold a warranty for my windshield damage and I paid around 2 thousand dollars. Once i took the car to the service when there was a crack, it turned out the small prints was ... Read More DealerRater - May 4, 2025
.Service very good. fast work processing. Dedicated, attentive, thoughtful. very satisfied with Toyota Sterling McCall service.
Even though there is current remodeling going on, the service was till outstanding. Was attended to imeditetly and directed to my service advisor quickly. Overall as always a good experience. James chattman is a great advisor and keeps me informed at all times with the process.
I always go to this dealer because I like it pretty much good service and good people
I brought my car in for 20K mi service (oil change and tire rotation) and an emissions test required by my county. I cannot renew my registration without an emissions test. I was told it would be an hour to an hour and a half for all of it to be done.
After 2.5 hours, I thought I heard my name being called. I went up to the service rep and he said no he was calling someone else. I asked if he could check on the status of my car since it had been much longer than I was told. ... Read More DealerRater - May 2, 2025
Expected service
They took 3 hours for a service that shouldn’t take more than an hour. Poor customer service
Bhong was very helpful in finding the vehicle we needed.
Told them to look at my cruise control. They charged me $200 without fixing it. That’s a serious ripoff!! Been going to this dealership for years & they’re remodeling right now. Guess they want ppl like me to help pay for it, what a total disappointment!
Second visit to Sterling McCall Toyota with my new 2025 Toyota Camry. 1st was for a recall on the rear seat seat belts. Good experience, so I decided to make this Service Center my go-to place for service. Today was for 5,000 mile service, and was another very positive experience. Out in 1 hour.
Great customer service although it took them a while for an oil change.
Reynaldo Garza is a great service advisor to work with. He is very courteous, respectful of your time, and true to his word.
I buy my Toyota cars in this dealership more than 20 years, very thankful for their service. This time Mr. R. Garza was taking care about my and my daughter Camry. My thanks to him for excellent service.
Although they finish my Truck in a timely manner. They also left my vehicle unlock. Anything could've happen. They need to be more mindful of customers stuff.
Thanks for your wonderful job its been very helpful and very informative servicing my car by your experienced man MR JAVIER
Even with the construction still in progress, the time wasn’t hindered. The waiting room was ok and quiet.
My GPS system was not working. The I phone people couldn’t help. The local garage couldn’t help. Sterling McCall had me on my way in less than two hours with a realistic price . Job well done!
Amin and his manager were awesome. They made the process easy and hassle free. I would definitely buy my next car from there.
Great service! And they were very helpful with the whole process. I will definitely come back
Went in for my vehicle’s 90K service. Hannah explained everything in detail and was very well versed with the service required. She also was able to get me some savings for the service which is very rare these days. I like working with Hannah as she understands her customers time and circumstances.
(Translated by Google) Sale of NEW and used vehicles and original Toyota parts (Original) Venta de vehículos NUEVO’s y usados y partes originales Toyota
Stop by to get something checked out, and was able to get my car in / out and repaired in 90 minutes.
Reviews & Testimonials | Sterling McCall Toyota