Sterling McCall Toyota Reviews & Testimonials
Looking for testimonials and reviews about Sterling McCall Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Sterling McCall typically has stellar service (less than 45 minute wait, constant communication, friendly advisor, etc.). Today, the experience was exact opposite. It could have been because the dealer is being remodeled and service and express lines were combined? I had a 7:00am appointment for scheduled maintenance. I did not get out of my car until almost 7:30am with little to no check-in. Once I was checked in I was not given any updates. I checked on my car an hour later and was told car should be ready in 15 minutes. After not hearing anything, I checked again 45 minutes later. I ...
My vehicle serviced done and move out to parking space 8:30 am . I waiting and check my vehicle every 10 minutes but no one touches and open door untill 9:50 am I walk to cashier and ask them and they told me my car ready and also 10:30 they call me and said my car ready to go . The problem here why i have to wait 2 hrs more after my vehicle completely done ( my phone number in system but no one call me or call me at service waiting room ) .
My husband was shopping for a new Camry and we had an exceptional experience here. Our salesperson Syed (Sunny) was very knowledgeable and helpful. He offered his suggestions and listened to our needs to find the best deal for us. We went home driving in our brand new Hybrid Camry 2025 and we couldn't be happier with the whole experience.
Good service but need better rates
Other than the construction, the visit was good. A little cramped but overall a very nice visit.
Good services. Thank you. I have bought 4 cars here, and I told my friends to buy. Specially thank you, Mr. Tuan Duong.
Take too long 3 hrs for oilchage and state inspection. When done app not update the current state, no text or call from service people.
Clean facility I was looking for a job
Good job
Our Salesman Mr Amir Garek he was amazing and professional He literally spent about 6 hours to get us what we were looking for based on our budget and at the end of the day we bought our car with his helps
They take people money way too much , literally screw their customer also the people from table don’t know anything
(Translated by Google) Excellent service, very friendly and the stay was quick and quiet, very grateful for your attention, thank you very much (Original) Excelente servicio, muy amables y la estadía rápida y tranquila muy agradecida con su atención muchas gracias
Hannah was a delight! Thoughtful, professional, a good listener - will have her help me for as long as she works there.
Excellent service
The only problem is the price😞🧘♂️
(Translated by Google) Kindness, attention and care in the service (Original) Amabilidad, atención y cuidado en el servicio
Service representative Brayan Lehr was very courteous and honest in providing the service I needed for my 2011 Highlander, service time was quick and customer waiting room was very clean with free drinks and coffee.
They are always on top of my services. Always letting me know what I need while they have my truck in service. I like that I can keep up with the progression from start to finish. Thank you Oscar Casas for getting me checked in and taking care of properly.
Muy bien servicio y te atiende con mucha amabilidad no me quejo muy profesional José
(Translated by Google) Thank you very much for my car. I really loved it and I highly recommend the seller. He is very kind and attentive. He helped me with everything. I recommend it. Camilo. Thank you very much. God bless you always. (Original) Muchas gracias por my carro me súper encanto y al vendedor lo recomiendo mucho es muy amable y atento me ayudó en todo lo recomiendo Camilo muchas gracias Dios te bendiga siempre
The experience overall was very good. The customer service was outstanding. I was able to find a vehicle that was economical and comfortable. I definitely would recommend this dealership.
I want to give a special shoutout to Mohd Hijazi - he was so helpful and patient with us when searching for a new Toyota. The Toyota I wanted was still getting shipped in from Japan, but he suggested a 2024 XLE Prius that was ready for purchase, and I love it! He worked with us on pricing options and stayed late on a Saturday to see us through the purchase. After purchase, he has still been so helpful and responsive. I’ve had to come to the service section a couple of times, and I’ve tried following up via ...
Mr. Maqsud was great
Svc advisor goes above and beyond(Oscar Casas). Been dealing with him for over four years, great guy to approach with vehicle questions. Thumbs up!!!
As always, they provide good car service, excellent customer service and nice waiting area as well.
I received a great service
I really appreciate This dealership I was treated with just respect, and love I was helped in so many way, I would gladly love to go back in late late future and I would recommend this dealership to so many of my first and family
The agent (Garni) was professional, clearly and helped me so I give him extra 5 stars
Received excellent attention and got a good deal on my new Toyota Crown. I would definitely recommend this dealer to family and friends.
Gus B. was so helpful. He went out of his way to help us try to find a car for my son. If you are looking for a vehicle, ask for him. Out of all the dealerships I visited and sales associates that I spoke with, he was the one that was great!
It was very good no bad comments from me love Toyota dealer
I have a profound appreciation for SON VU and the exceptional assistance he provides whenever we embark on our car shopping journey. His extensive knowledge of the automotive market consistently impresses us, as he provides thoughtful and tailored recommendations that perfectly match our preferences and budget. Each visit, he goes above and beyond to ensure we receive not only the best customer service but also a welcoming experience that makes us feel valued as clients. SON’s support has made a substantial difference during critical times when we needed guidance, offering clarity and reassurance throughout the buying process. I deeply ...
Excellent service every time, and all the staff are very helpful and knowledgeable. Nilson took care of my vehicle.
Great website, professional buying my car, professional and accurate repairs and maintenance through many, many years of on my car.
Even though I did not purchase my car from this dealership, it is the closest to where I live therefore I brought it in for my first maintenance check. I was able to make an appointment with ease and it only took an hour of my time. The dealership kept me updated on the progress throughout the entire time my only disappointment was that I never met Jose which was my advisor. He was not there when I ride for my appointment and all he did was send me a text message that my car was ready, he did not ...
It’s good to have you guys service I’m so happy and satisfy for that
It was wonderful
Buen servicio no mienten con los intereses al tiempo de firmar el financiero trata de ayudarte a obtener lo mejor le doy un 💯
Unprofessional service it was merely an oil change but cost me an engine almost Please take care your customers
Steven Thomas was our Sales Consultant at Sterling McCall Toyota in Houston Tx. He was a pleasure to work with. Answered all our questions was extremely helpful with the pros and cons of the cars, I had in mind. He kept me focused on my budget every car I looked at. He kept me in check. I was thankful for that. He was very professional yet personable too. Highly recommend
Very friendly and professional. Was able to get a deal even with my not so good credit
Contact well to customer. Explain clearly some problems. Complete fast my car. Very good service.👍
Excelente trabajo y profesionalidad de todos los trabajadores buena calidad en el servicio prestado y atención al cliente
Hannah was great and very helpful
Adelberto and Bobby were awesome! Got me in an out. I highly recommend them for your service needs at sterling mcall Toyota.
I came in to look at buying a specific vehicle that I saw online. I was paired with Denzell, who immediately knew everything about the car that I was looking at buying. He was so incredibly helpful and was willing to answer any questions that I had. He was so nice and not pushy at all, which was very refreshing. I dealt with some not so great salesman in the past, and he exceeded my expectations when it comes to someone selling me a car. Definitely recommend Denzell!
Not satisfied
It was a no good customer service this time. Did not get a copy of work order for the service that they need to do on my 2021 RAV4 Hybrid. This is the first time I got a lousy service
Friendly and professional good people in this space It was a pleasure to be at this place
The advisor never show up i have to found myself somebody to help me i text nothing
My service advisor Pedro Villafranco was so nice and explaining to me what my car needed service on I was pleased on the job they did on my car thank you Toyota guys
Overall very good. However, initial waiting time is a little bit long ~30 min compared with appointment.
Quick, and easy to work with. Answered any questions I had and tried helping the best they could
John S. Was positive, knowledgeable, and patient from the moment he greeted me approaching the building. Maintained all thru the process and was all that as I drove out in my new truck. Well Done!
I appreciate being notified about needing to purchase parts that weren’t covered by warranty, but was shocked by how limited the warranty was.
Moses was great to work with. He is a professional and very knowledgeable at his job. I highly recommend you ask for him because he will get your deal done and have you in your new car. He was very patient and helped set up some of the features in the car I wasn't familiar with. Definitely would purchase another vehicle from this dealership and refer my friends.
Quick and friendly service. Busy on Monday, so came back Thursday and had no issues. I was told it would take an hour for oil change, but was done in about half an hour.
I recently got a 2025 Toyota Tacoma a couple of weeks ago. Luis Torres assisted in financing my vehicle and was very professional and helpful in giving me the best deal possible for me. His communication was excellent. Would definitely refer him to anyone looking for a Toyota vehicle in the area.
Excellent customer services, service advisor recommends what service needs to be done after technician appraisal of car problems. They take pictures of your car to clearly explain what needs to be done. Toyota services does not disappoint. My car is in good hand for the past 8 years.
Good service
I originally had a good experience buying my car but at the end of the day a dealership is always a business first. I had to wait 2 hours for a maintenance checkup for my 15k miles when last time I went it took them 30 minutes and it included an actual oil change. Seems like there is inconsistency with how they run their business and I feel like they purposely took a long time because I refused the recommended add on services. They were nice but I see the tendency to take advantage of women. Unfortunately I won’t be going ...
Very satisfied with the assistance from the manager Solano. Ms. Solano was SUPER helpful, I will definitely recommend sterling McCall Toyota ❤️
Great seevice
Thank you Brayan for your excellent service. I needed the work to be done for me before a appointment that I had that day, and he helped me so I didn't miss my appointment.
an experience of irresponsible professionalism
Best dealership experience I’ve ever had! Thank you SUNNY and the rest of the team. I’m very happy in my new vehicle.
Services was great. Tech was very knowledgeable about the issue. She explained the issue and gave a resolution.
the best dealership
I always bring both my Toyotas for service here because of the courteous and outstanding customer service I always get. The employees are personable and explain everything in detail.
Dealership was being remodeled. The waiting area was nice and clean. Everyone was very nice. The wait time was 45 minutes which was good.
Love my 2022 RAV4! Mike Buis helped me out and he was fantastic. He wasn’t pushy at all and helped me find the car I wanted. I’ll be recommending him to my friends
(Translated by Google) Thank you Fabiannis, you are excellent, 100% recommended! (Original) Gracias Fabiannis eres excelente, 100% recomendado.!
Thanks Hannah for getting me back on the road. You consistently ensure that I receive great service.
Keep it up the good work. That’s why I like it Toyota dealers. Nice job!
Very good customer service
Reviews & Testimonials | Sterling McCall Toyota