Great service experience! They kept me updated I will return for my future service needs. Friendly

Provided written information on suggested repairs. Work completed at time promised. Sterling accepts credit card payment without charging a fee.

Rey Garza Albert, best customer service, kind, polite, and very helpful. Thank you for customer service.

Services completed in a timely manner. Informed of additional recommended maintenance service which was reasonably priced.

The service is very slow, you have to wait a long time at the dealer

Javier was true to his word and helped restore the integrity of the dealership. It's been years since a reputable and responsible service advisor has been so diligent and responsive.

I had a great experience working with Mr Scott and the dealership on my visit to see the vehicle at the dealership

Was able to drop off my car and get it back within 24 hours. There was an error on my ticket-the cost was higher than quoted. However, I was able to get this resolved.

Excellent service and very knowledgeable Padro villocello did wonderful service 👍 I will recommend to my friends thanks

Worst service department. Take your keys and can’t get ahold of service advisor for 3 hrs. Appointment for oil change and no response to calls, text or verbal communication. I will be the last visit.

They were very helpful and nice. They had a lot of free drinks provided and some snacks

Overall I like Sterling McCall Toyota, but one thing is the Service agent James does not have any customer service skills. First of all, he never came to give me any updates on my car. I had to go to the desk on two or three occasions. In short I finally saw him submit paper work to the lady at the desk and when I inquired she told me that she had my paperwork and I paid for my service. This guy practically walked right pass me without a word.

Great service. Love my advisor, Jose Portillo. Would definitely recommend getting your vehicle serviced here.

Under construction at the moment but the building overall is and was nice. The wait was too long for an oil change. I got there early and still had to wait 2 hours and 20 mins. The cashier was rude wasn't customer service oriented and hardly ever looked up. But for the most part the waiting area is very comfortable and helps with the long wait. Nothing was really explained after the inspection like it use to be. I didn't even get the sheet that shows all the issues nor an email about declined services I don't if this Is a new direction but it didn't seem too customer service oriented more like burn out to me with a lot of the employees-service workers and cashiers and parts guys the sales guys look pretty happy

This was our 5th vehicle purchase from Sterling McCall / Group 1 Automotive, and unfortunately, it will be our last. Bhong Zausa was great as always, but the finance experience with David Wang was frustrating. We asked multiple times to review the final contract form but were never shown it. He just put it on a USB drive and taking his word, we left trusting David Wang and Sterling McCall. Later that night, my husband I reviewed our purchase by plugging in the USB to our computer. The service contract was quoted at a significantly lower price than what we were ultimately charged. My advice, if you have to buy from Sterling McCall especially once in the F&I office with David Wang, be cautious and vigilant. We emailed GM Keegan Savell about the issue and haven’t received a response over a week later. Disappointing experience from a dealership we once trusted.